Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Timeframe: You have 30 days from the date of delivery to return an item.
Eligibility:
Item must be unused, in the same condition that you received it.
Item must be in the original packaging.
A receipt or proof of purchase is required.
Non-returnable items: Gift cards, downloadable products, perishable goods, and personalized/custom-made items.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@fideliteservices.com.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (wrong or defective item).
We recommend using a trackable shipping service or purchasing shipping insurance.
Contact Us
If you have any questions on how to return your item, contact us at info@fideliteservices.com.
